What’s New in Dynamics 365: Latest Updates for small and mid-sized businesses

Dynamics 365


Exploring the latest features of Dynamics 365 tailored for small and mid-sized businesses

Smart tools are in demand today in the modern digital world of high-paced business, where small and medium-sized businesses (SMEs) require their tools to adapt to their growth. Microsoft Dynamics 365 is more complicated, with smarter, more connected updates that provide SMEs with an opportunity to transform operational efficiencies, customer experiences as well as make better decisions.

The following is an overview of the latest features of Dynamics 365, and how they can be helpful especially to businesses that are expanding.

Smarter Sales and Customer Engagement with Dyn CRM

Among the most remarkable areas of enhancements is Dyn CRM or customer relationship management tool of Dynamics 365. The latest news are the AI-fueled lead scoring, better email tracking, and integration with Microsoft Teams. The updates also enable SMEs to monitor customer communication, follow up better, and concentrate on the leads that are most likely to turn into customers.

Improving the way they react to and manage sales and customer service requests, the new dashboard with the predictive suggestions and a more intuitive interface allows them to act quicker and in a more efficient manner, contributing to the overall customer experience as well.

Streamlined Financial and Operational Management

The ERP updates that have been made in Dynamics 365 are real because they help SMEs that continue to conduct their financial management and inventory management with manual intervention and partial systems. Automated bank reconciliation, the availability of better reporting tools, and inventory tracking means that businesses are now able to know in real-time their cash flow, costs, and their inventory levels and all this reporting can be done using a single platform.

Such tools cut down on the manual kind of work thus enabling small teams provide more in a shorter time.

Better Integration Across Microsoft Tools

Another key competitive advantage of Dynamics 365 is that it is fully integrated with other Microsoft services such as outlook, excel, or teams. New enhancements recently made it possible to navigate Dynamics 365 records in chats on Teams, collaborate on quotes in real time, or even export CRM data to Excel and analyse it but without having to switch to a different application.

This is a time-saving and productivity-enhancing experience to businesses that are already using Microsoft tools.

How Network Logic Can Help

We help SMEs establish the best out of Microsoft Dynamics 365 at Network Logic. We make setting up Dyn CRM and integrating it with your ERP features that would also address your work activities a breeze, no twisting words and overwhelming you. We make sure your system is personalised, intuitive and will support your business objectives, and you will begin to realise it on the first day. No matter whether you are starting to use Dynamics 365 or want to increase its range, we are ready to assist you along the way.

Want to see how these features could work for your business?
Get in touch with Network Logic today to explore the latest in Dynamics 365.

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